Privacy Policy

01About this policy

This Privacy Policy explains how Quarterdeck Labs ("we", "us", "our") collects, holds, uses and discloses personal information. It applies to all personal information we collect through our website at www.quarterdecklabs.com, our contact forms, booking links, and in the course of providing our services.

We are committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

By using our website or providing us with your personal information, you consent to the collection, use and disclosure of that information as described in this policy.

02Who we are

Quarterdeck Labs is an embedded growth agency that provides export strategy, AI & automation, and international marketing services to Australian METS, manufacturing and defence companies.

• Business name: Quarterdeck Labs
• ABN: 30 696 770 055
• Registered address: 81-83 Campbell Street, Surry Hills NSW 2010
• Contact email: info@quarterdecklabs.com
• Website: www.quarterdecklabs.com

03What personal information we collect

We collect only the personal information reasonably necessary to provide our services and communicate with you. This may include:

• Contact details — your name, email address, phone number, and company name
• Business information — your role, company revenue range, and current export activities (where you choose to share these)
• Enquiry details — the content of messages you send us via contact forms or email
• Booking information — scheduling data collected when you book a call or Growth Audit via Calendly
• Technical data — IP address, browser type, pages visited, and session duration, collected automatically through our analytics tools

We do not collect sensitive information (such as health information, racial or ethnic origin, or financial account details) unless you specifically volunteer it and it is relevant to our services.

04How we collect personal information

We collect personal information through the following channels:

• Contact forms on our website, where you submit your name, email, and company details to enquire about our services
• Calendly, our third-party scheduling platform, when you book a Growth Audit or discovery call. Calendly collects your name, email address and any information you provide in booking form fields. Calendly's own privacy policy governs that data — see calendly.com/legal/privacy-notice
• Email correspondence initiated by you
• Analytics tools that collect technical data automatically when you visit our website (see Section 9)
• Referrals and introductions from partners or mutual contacts, where we receive your details with your knowledge

Where it is reasonable and practicable, we collect personal information directly from you.

05Why we collect and how we use it

We collect and use personal information for the following purposes:

• To respond to enquiries and communicate with you about our services
• To schedule and conduct discovery calls, Growth Audits, and client engagements
• To prepare proposals, statements of work, and service agreements
• To provide our embedded growth, export strategy, AI & automation, and marketing services
• To send you relevant updates, reports, and materials during an active engagement
• To comply with our legal and contractual obligations
• To improve our website and the quality of our services

We will not use your personal information for any purpose other than those listed above without your prior consent, unless we are required or authorised to do so by law.

We do not send unsolicited marketing emails. If you receive a communication from us, it is because you have contacted us, booked a call, or entered into an engagement with us.

06Disclosure of personal information

We may disclose personal information to the following parties in the ordinary course of providing our services:

• Service providers — third-party tools we use to operate our business, including scheduling software (Calendly), email services (Microsoft 365), and cloud hosting platforms. These providers are bound by confidentiality obligations and are permitted to use personal information only to provide services to us
• Partner agencies — where relevant to delivering services under your engagement (for example, TEAM Agency, where your project involves a joint delivery arrangement), and only with your knowledge or as set out in our engagement agreement
• Professional advisors — such as lawyers or accountants, under duties of confidentiality
• Regulatory bodies — where required or authorised by Australian law

We do not disclose personal information to overseas recipients except where our third-party service providers operate internationally (such as cloud platforms), in which case we take reasonable steps to ensure those parties uphold standards consistent with the Australian Privacy Principles.

07No sale of personal information

08Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification or disclosure. These steps include:

• Use of reputable, enterprise-grade cloud services with appropriate security certifications
• Access controls limiting who within our team can view personal information
• Secure transmission via HTTPS for all website interactions
• Regular review of our data handling practices

We will retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

If we become aware of a data breach that is likely to result in serious harm to any individuals whose information is involved, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with our obligations under the Notifiable Data Breaches scheme.

09Cookies and analytics

Our website may use cookies and similar tracking technologies to improve your experience and to collect analytical information about how visitors use the site. This may include:

• Essential cookies — required for basic site functionality
• Analytics cookies — used to understand aggregate visitor behaviour, such as pages visited and time on site. This data is collected in aggregated form and does not identify individual visitors

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website but will not prevent you from accessing our content or submitting enquiries.

We do not use advertising or retargeting cookies and do not share analytics data with advertising networks.

10Your rights: access, correction and complaints

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct personal information that is inaccurate, out of date, incomplete, or misleading
• Complain about how we have handled your personal information

To exercise any of these rights, please contact us using the details in Section 11. We will respond to access and correction requests within a reasonable time (generally within 30 days) and at no charge. We may ask you to verify your identity before processing a request.

If you are not satisfied with our response to a complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• GPO Box 5218, Sydney NSW 2001

11Contact us

For all privacy enquiries, access requests, correction requests, or complaints, please contact us:

We take privacy enquiries seriously and will endeavour to respond promptly and constructively.

12Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after a change is posted constitutes your acceptance of the updated policy.

If we make material changes that affect how we handle personal information you have already provided, we will take reasonable steps to notify you directly.